We prioritize the security and transparency of every transaction. Our payment systems are fully encrypted, ensuring that your financial data remains protected while you focus on selecting the perfect wooden finishes for your space.

We accept all major credit cards, bank transfers, and digital wallets. Every transaction is processed through secure, industry-leading gateways to guarantee your peace of mind.

An automated invoice is generated for every order. You can download your VAT-compliant documents directly from your account or receive them via email immediately after purchase.

Pour les commandes importantes de lamelles, nous proposons des solutions de paiement échelonné. Contactez notre équipe pour trouver une option adaptée à votre budget.

Our refund policy is clear and fair. If you need to cancel an order before it ships, we process your refund promptly back to your original payment method.

Should you encounter any issues during checkout or notice a billing error, our dedicated support team is available to resolve the matter instantly.

We only collect the data necessary to manage your orders:
Identity: Name, first name for billing.
Logistics: Delivery address and telephone number for the carrier.
Communication: Email for order confirmations and tracking.

All transactions are secured using SSL encryption.
‍Battimo never has access to your full bank details; these are processed exclusively by our certified payment partners (Stripe, PayPal, TWINT, etc.).

Your data is retained for the period required by law for the tax and commercial processing of your order.

You have the right to access, correct, and delete your data. For any requests, please contact: info@battimo.pro.

The customer accepts that wood is a living material. Variations in color, grain or texture compared to the photos on the site are normal and do not constitute a manufacturing defect.

Prices are indicated in [Currency, ex: CHF/EUR]. Battimo reserves the right to change its rates at any time. Payment is due immediately upon order.

Verification: The customer is required to check the condition of the goods in the presence of the carrier.
Damages: Any reservation must be entered on the delivery note to allow a claim.

Battimo supplies high-quality materials but accepts no liability for improper installation, the use of unsuitable adhesives, or exposure to excessive moisture after delivery.

In accordance with the law, you have 14 days to return a standard product. Customized or custom-cut products cannot be returned or exchanged.